Frontline agents were losing the negotiation itself to product-detail lookups. I built a conversational assistant that surfaces the right specifics mid-call, and wrote the internal AI design playbook so the next team wouldn't have to re-derive prompt patterns from scratch.
problem
Frontline agents were losing the negotiation itself to product-detail lookups mid-call.
approach
A conversational assistant that surfaces the right specifics in the moment, plus the internal AI design playbook so the next team wouldn't re-derive prompt patterns.